FAQ’s

To make a booking at Vita Medical and Skin Clinic, you have several options:

1. Contact the Practice by Phone: You can call our office during business hours to schedule an appointment. Our friendly staff will assist you in finding a suitable date and time for your appointment. Be sure to have your Medicare card ready when you call.

Our phone number is (08) 6400 6630

Business hours are 9am-5pm mon-thurs and 9am-3:30pm Fridays

1. Walk-In: You are welcome to visit our practice in person to schedule an appointment. Our receptionist will be happy to help you schedule your visit while you're at the office.
2. Use the Online Booking Link: For your convenience, you can also schedule an appointment online using the booking link provided on our website. This allows you to choose a preferred date and time for your appointment at your convenience. Simply follow the instructions on our website to book your appointment online. Please click here

Whichever method you choose, we're here to accommodate your needs and make the appointment scheduling process as easy as possible for you. If you have any questions or need assistance, don't hesitate to reach out to us.

Yes, you can. Please use the link provided on our website to access and fill out the New Patient registration form in advance. This will help expedite your check-in process when you arrive at our practice. Please click here

For your first appointment, please remember to bring:

• Your Medicare card.
• A list of any current medications you are taking.
• Any medical records or documents related to your medical history, if applicable.

We recommend arriving at least 15 minutes before your scheduled appointment time. This will give you ample time to check in, provide any necessary paperwork, and ensure that your appointment starts on time.

If you need to cancel or reschedule your appointment, please contact our office as soon as possible.

At Vita Medical and Skin Clinic, we value your time and the time of our healthcare professionals.

We understand that situations may arise that require you to cancel or reschedule your appointment, and we will do our best to accommodate your request and find a new suitable appointment time.

If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 2 hours' notice before your scheduled appointment time to avoid a DNA (a "Did Not Attend") fee.

When a patient fails to attend their appointment without prior cancellation, it leads to several consequential issues:

• The appointment slot originally reserved for the DNA patient remains unused, depriving another patient of the opportunity to be seen.
• Patients on the waiting list for appointment cancellations cannot be reached in a timely manner to utilize the available slot.
• The effort and resources required to follow up with and reschedule DNA patients divert practice staff from their other responsibilities, resulting in a misallocation of resources.
• New patients who do not attend their initial appointment may not be eligible for another appointment opportunity."

If you do not attend your scheduled appointment without prior notice (a "Did Not Attend" or DNA), you will be subject to a fee as outlined below.

Fees for Missed Appointments:

• Standard Appointment (less than 20 minutes): $45 fee for a missed appointment (DNA).
• Long Appointment (20 minutes or more): $90 fee for a missed appointment (DNA).

We do offer telephone consultations for your convenience.

If you feel you would benefit from a telephone appointment rather than be seen face to face at Vita Medical and Skin Clinic, please don’t hesitate to request for this service.

You can schedule a telephone consultation either online or by giving us a call on 08 6400 6630.

Once you book a telephone consultation, the doctor will call you at a scheduled time. Please ensure to provide your preferred telephone number for the doctor to reach you, and try to keep your line free at the designated time.

Please note that telephone appointments with a Medicare rebate are available only to existing patients who have visited our practice for a face-to-face appointment within the last 12 months.

If you are unable to attend an in-person appointment, there is also an option for a private fee without a Medicare rebate.

We highly recommend booking a follow up appointment at the time you receive a request form for the test. This ensures that you can discuss your test result, whether they are normal or abnormal, and determine if action is needed.

Expected Wait Time:

• When you attend a test of any kind, your healthcare provider will inform you of the expected wait time for receiving your results.

Abnormal Results:

• If any of your test results are abnormal, your doctor will contact you either by phone or send you a text message, requesting you to schedule an appointment for further discussion and management.

 Normal Results:

• If your results are normal, you will receive a text message confirming that your test results are within normal range. 

If you have received no messages or calls from the practice about requested test results within the expected timeframe, please kindly contact the practice for further information and assistance.

Reception Staff and Results:

• Our reception staff are not qualified to provide interpretations or comments on your results.

Hospital-Arranged / Specialist-Arranged Tests:

• Tests arranged by hospital consultants will not automatically be sent to your GP.
• To obtain these results, please contact your hospital consultant for follow-up.

Confidentiality and Data Protection:

• Our practice adheres to strict policies regarding confidentiality and data protection.
• Test results will only be released to the individual to whom they pertain, unless prior permission for data release has been granted.

At Vita Medical and Skin Clinic, we genuinely value your feedback. It helps us to ensure we deliver the highest quality of care and the best patients` experience. We encourage you to share your thoughts, concerns, or suggestions with us.

Face-to-Face:

You are always welcome to provide feedback in person during your appointments. Our healthcare providers and staff are here to listen to your comments, answer your questions, and address any concerns you may have.

Email:

Feel free to send us an email with your feedback at info@vitamedical.au. We will ensure that your message reaches the appropriate department or team for review and consideration.

3. Speak to the Practice Manager:

If you would like to have a more detailed discussion or share feedback with a practice manager, please don't hesitate to reach out. You can request an appointment with the practice manager through our reception staff.

4. Feedback Box in the Waiting Area:

We have a dedicated feedback box located in our waiting area where you can drop written feedback, comments, or suggestions anonymously. Your privacy and anonymity are important to us.

At Vita Medical and Skin Clinic, we take your confidentiality and privacy very seriously. We have strict policies and procedures in place to safeguard your personal and medical information, which includes, but not limited by:

• Secure Recordkeeping: Your medical records are stored in a secure electronic health record system that can only be accessed by authorised healthcare providers. Paper records, if any, are also securely stored.
• Access Control: Only healthcare professionals directly involved in your care have access to your medical records. They are bound by strict confidentiality agreements.
• Consent: Before sharing your medical information with anyone outside our practice, we seek your explicit consent, except in cases required by law or for emergency medical treatment.
• Confidentiality Training: All our staff members undergo regular training on patient confidentiality and privacy laws to ensure they are aware of and compliant with the latest regulations.
• Secure Communication: We maintain secure communication channels, and any personal or medical information shared with us is handled with the utmost care and discretion.

Your confidentiality and privacy are our top priorities, and we are committed to upholding the highest standards to protect your sensitive information. If you have any specific concerns or questions regarding your privacy, please don't hesitate to let us know, and we will be happy to address them.

See our Contact page for our Location here

• In a life-threatening emergency please dial 000 or visit your nearest emergency department.
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